Ramzi El-Dik.
Get in touch
Back to site
Resume

Ramzi El-Dik

Senior Product Manager

I’m a senior product manager with 10+ years of experience building mobile and digital products across telecom, voice AI, streaming, eCommerce, and digital healthcare, including work with T-Mobile, Rogers, SoundHound, Cineplex, Accedo, and Deloitte Digital. I do my best work when I'm dealing with ambiguous, high-stakes problems where ownership is unclear but the outcome is measurable.

LinkedInRequest intro
10+
years in product
8
companies shipped with
4
industries — telecom, voice AI, streaming, digital healthcare
$25M+
documented impact across portfolio
Experience

A through-line of mobile, growth, and ambiguous-problem product work.

  1. Apr 2023 – Jun 2026 · Bellevue, WA

    T-Mobile USA

    Senior Product Manager, Digital

    Shipped digital SIM Swap ($2M+ saved, 2x forecast), unblocked a 4-year troubleshooting effort ($4.5M annual savings), and drove a 30% lift in SIM Swap discoverability.

  2. Nov 2021 – Jan 2023 · Santa Clara, CA

    SoundHound

    Lead Product Manager, Mobile

    Owned mobile roadmap for the SoundHound music recognition app; +12% MAU, +15% revenue, +20% downloads via PLG experiments and a weekly research engine.

  3. Jun 2021 – Nov 2021 · Toronto, ON

    EDealer

    Senior Product Manager

    Led CRM and inventory product for automotive dealerships across North America; +20% feature adoption across mobile, desktop, and web.

  4. Jun 2019 – Jun 2021 · Toronto, ON

    The Working Group (Deloitte Digital)

    Senior Product Manager

    Built health-insurance claims platform (-35% task time, -22% support contacts), digital healthcare SaaS strategy on 20.5M member profiles, and a Fortune 500 workforce planning platform (~$20M annual savings).

  5. Mar 2018 – Mar 2019 · Toronto, ON

    Accedo

    Product Manager

    Roadmap and release planning for Studio Professional streaming SaaS; +20% delivery time, -30% certification failures with Samsung, LG, Vizio, Roku.

  6. Jun 2016 – Mar 2018 · Toronto, ON

    Cineplex Entertainment

    Senior Product Manager, eCommerce

    Living-room streaming eCommerce across Samsung Tizen, Roku, LG webOS, Xbox One; +54% revenue, +60% engagement, 3.5% contact rate held.

Selected work

Three case studies, three different problem shapes.

T-Mobile
~$10M
incremental revenue per month

Rebuilt the native International Data Pass experience in T-Life so a customer could add a pass to every traveler on their family plan in one flow — ~$10M in incremental revenue per month.

SoundHound
+12%
MAU growth year over year

Owned mobile roadmap for the SoundHound music recognition app. Built a continuous research engine and PLG experiments that lifted MAU 12% YoY and quarterly revenue 15%.

Cineplex
+54%
revenue growth across the living-room portfolio

Owned eCommerce for the Cineplex Store on Samsung Tizen, Roku, LG webOS, and Xbox One. Grew portfolio revenue 54% and engagement 60% while holding the contact rate at 3.5%.

Skills

Where I add the most leverage.

Product Management & Strategy

  • Mobile product ownership
  • Roadmap planning & prioritization
  • Product-led growth
  • User engagement & retention
  • Customer experience
  • Agile product development
  • OKRs & metric definition
  • Product launch
  • Operator & manager-facing tools
  • AI productivity tools (Claude, ChatGPT, Cursor)

Research & Discovery

  • Continuous discovery programs
  • UX research
  • Customer interviews
  • Usability testing
  • Surveys
  • Insight synthesis
  • Cross-functional alignment

Analytics & Tools

  • Product analytics
  • KPI definition
  • Funnel optimization
  • Experimentation frameworks
  • Mixpanel · Amplitude · Adobe Analytics
  • SQL · BI tools
Education
  1. McMaster University — DeGroote School of Business
    Executive MBA in Digital Transformation
  2. Ryerson University
    Bachelor of Commerce in Information Technology Management, Major in Telecommunications
Volunteering

Giving back to the PM community.

  1. Jan 2026 – Present · Remote
    r/ProductManagement (Reddit)
    Volunteer PM Mentor

    Provide ad hoc 1:1 mentorship to early-career and aspiring product managers via the r/ProductManagement community — guidance on breaking into the field, building product intuition, structuring roadmaps, and navigating cross-functional dynamics.