Senior Product Manager turning ambiguous problems into shipped, measurable wins.
I lead mobile product end-to-end — discovery to launch — across telecom, voice AI, and streaming. I align fast-moving cross-functional teams around clear roadmaps and outcomes that move business metrics.
Customer-driven, data-informed, execution-focused.
I’m a senior product manager with 10+ years of experience building mobile and digital products across telecom, voice AI, streaming, eCommerce, and digital healthcare, including work with T-Mobile, Rogers, SoundHound, Cineplex, Accedo, and Deloitte Digital. I do my best work when I'm dealing with ambiguous, high-stakes problems where ownership is unclear but the outcome is measurable.
I lead through continuous discovery and close cross-functional alignment. That means running weekly research cadences, instrumenting experiments, and keeping roadmaps grounded in customer evidence and business impact. I’m currently focused on Senior, Lead, or Group PM roles where strong product judgment can shape mobile, consumer, or platform outcomes. EMBA, Digital Transformation, McMaster University; and currently based in the Seattle area.
How I think — three projects, three different problem shapes.
Each follows the same shape: problem → context → approach → decisions → results → lessons.
Redesigning International Data Pass for the way families actually travel
Rebuilt the native International Data Pass experience in T-Life so a customer could add a pass to every traveler on their family plan in one flow — ~$10M in incremental revenue per month.
Turning a music recognition app into a growth engine
Owned mobile roadmap for the SoundHound music recognition app. Built a continuous research engine and PLG experiments that lifted MAU 12% YoY and quarterly revenue 15%.
Growing living-room streaming across four platforms
Owned eCommerce for the Cineplex Store on Samsung Tizen, Roku, LG webOS, and Xbox One. Grew portfolio revenue 54% and engagement 60% while holding the contact rate at 3.5%.
A through-line of mobile, growth, and ambiguous-problem product work.
- Apr 2023 – Jun 2026T-Mobile USASenior Product Manager, Digital
Shipped digital SIM Swap ($2M+ saved, 2x forecast), unblocked a 4-year troubleshooting effort ($4.5M annual savings), and drove a 30% lift in SIM Swap discoverability.
- Nov 2021 – Jan 2023SoundHoundLead Product Manager, Mobile
Owned mobile roadmap for the SoundHound music recognition app; +12% MAU, +15% revenue, +20% downloads via PLG experiments and a weekly research engine.
- Jun 2021 – Nov 2021EDealerSenior Product Manager
Led CRM and inventory product for automotive dealerships across North America; +20% feature adoption across mobile, desktop, and web.
- Jun 2019 – Jun 2021The Working Group (Deloitte Digital)Senior Product Manager
Built health-insurance claims platform (-35% task time, -22% support contacts), digital healthcare SaaS strategy on 20.5M member profiles, and a Fortune 500 workforce planning platform (~$20M annual savings).
- Mar 2018 – Mar 2019AccedoProduct Manager
Roadmap and release planning for Studio Professional streaming SaaS; +20% delivery time, -30% certification failures with Samsung, LG, Vizio, Roku.
- Jun 2016 – Mar 2018Cineplex EntertainmentSenior Product Manager, eCommerce
Living-room streaming eCommerce across Samsung Tizen, Roku, LG webOS, Xbox One; +54% revenue, +60% engagement, 3.5% contact rate held.
Paying it forward to the next wave of PMs.
Ad hoc 1:1 mentorship for early-career and aspiring product managers.
Volunteer PM Mentor
Provide ad hoc 1:1 mentorship to early-career and aspiring product managers via the r/ProductManagement community — guidance on breaking into the field, building product intuition, structuring roadmaps, and navigating cross-functional dynamics.
Where I add the most leverage.
Product Management & Strategy
- Mobile product ownership
- Roadmap planning & prioritization
- Product-led growth
- User engagement & retention
- Customer experience
- Agile product development
- OKRs & metric definition
- Product launch
- Operator & manager-facing tools
- AI productivity tools (Claude, ChatGPT, Cursor)
Research & Discovery
- Continuous discovery programs
- UX research
- Customer interviews
- Usability testing
- Surveys
- Insight synthesis
- Cross-functional alignment
Analytics & Tools
- Product analytics
- KPI definition
- Funnel optimization
- Experimentation frameworks
- Mixpanel · Amplitude · Adobe Analytics
- SQL · BI tools
If your team is hiring a senior PM who ships, let's talk.
I'm based in the Seattle area and open to remote, hybrid, or relocation for the right opportunity. The fastest path is email or LinkedIn — I usually reply within a day.